![]() I’ve owned my JuiceBox for more than 3 years and was very happy with its operation as well as the previous JuiceBox app. This app has been a disaster and is a complete piece of junk! who thought that plugging in your car to charge would be so difficult? shouldn’t we be able to just plug in our car and it charges? Why is there an app controlling this that is doing what it wants and shuts down the charging? All I want to do is charge my car and I can’t even do it. I’m sure they’re getting overrun with complaints. I also don’t understand why this company will not fix the problem immediately. I don’t understand why this won’t just work. I also got a message on my dashboard, saying to check the charger and my charging has been canceled. I keep getting error messages on the app saying “something went wrong”. I have been on the phone on several occasions and have sent countless emails back-and-forth trying to get my every time they get it going again for a short time before it tells me that it won’t charge again. However, the next day it did not work again. I spent an hour and a half on the phone with her tech to try to get my car charger working and it finally did. They did this without ever informing me or as I’m assuming anyone else. ![]() They informed me that the app had migrated to the new EnelX Way app and that the old one with no longer work. One day it stopped working and after many attempts to get it to work I finally called customer service. Like the last review, I had my charger for a while and was perfectly happy with it and had no issues. The JuiceBox is within 10 feet of my router, protected from the elements, and the 14-50 NEMA outlet for the unit was professionally installed. I’m running an iPhone 12 Pro and charging a VW ID.4 via a 40amp JuiceBox for reference. Of course, those are all problems that you only run into once the slow interface decides to work. Frankly, the signup process is invasive enough considering it requires your precise address to get the charger to work. It’s absurd I cannot set a default location for my use. And if you don’t permit the app to track your location full-time, it makes you confirm your location ever time you log in. The app won’t refresh stats properly, and it can’t provide a cost estimate. The charger will stop delivering power to the EV without notification, so I’m scared to schedule it to charge off peak hours. However, having it haphazardly connect to this half-baked app renders it useless. Share your Enel X Way JuiceBox with other users.ĭownload the app and start your journey into the world of electric mobility!Īt the end of the day, this is supposed to be a glorified phone charger with a built-in timer.Use smart charging features to postpone or delay charging start times and to set duration.Remotely start / stop charging sessions and monitor charging progress.Configure one or more Enel X Way JuiceBox chargers directly from the mobile app. ![]()
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